Yeastar Call Center Solution - Standard Plan Yeastar Call Center Solution - Standard Plan

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Availability: Many In Stock
SKU: Yeaster Call Center Standard Plan  IP Telephone Systems,Yeastar Call Center Solution,Yeastar IP Telephone Systems
Specifications Specifications

PBX Plus More. It’s More Than A Call Center

Make way for both your internal & external business communications. Yeastar P-Series PBX System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system and UC&C functions to impress your customer, empower your agents, and elevate your business.

PBX Plus More

Automated Call Distribution

Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.

Automated Call Distribution 


Agent & Supervisor PortalAgent & Supervisor Portal

Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.

Agent & Supervisor Portal

Instant Performance SnapshotInstant Performance Snapshot

Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.

Instant Performance Snapshot

Better Customer Service Starts Here

Enriched call center functionalities to help you deliver exceptional customer services.

Add self-service options 

Add self-service options

Combine automated IVR with self-service prompts to let customers help themselves without agent intervention and speed up the call flow.

 
Customize waiting experience 

Customize waiting experience

Proactively serving waiting customers with helpful info – the estimated wait time, queue position, and custom announcement – and providing advanced Queue Callback option.

 
Fine tune the call flow 

Fine tune the call flow Fine tune the call flow 

Spot queue traffic trends at a glance in Queue Panel and adjust agent staffing and call dispatching in time to boost call center efficiency.

 
Access agent monitoring 

Access agent monitoring

Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in and call recording functionality.
 
Set SLA for quality assurance 

Set SLA for quality assurance Set SLA for quality assurance 

Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold.

 
Conduct satisfaction survey 

Conduct satisfaction survey Conduct satisfaction survey 

Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports.

 

Stronger Data, Easier ManagementStronger Data, Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.

You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

 

P-Series PBX System Call Center Features and Plans

Premium call center features are only available with P-Series Enterprise Plan and Ultimate Plan subscription.

  • Time-based Call Routing
  • Interactive Voice Response (IVR)
  • Call Queue
  • Queue Ringing Strategies
  • Self-Service Prompts
  • Music on Hold
  • Custom Announcements
  • In-Queue & Estimated Wait Time
  • Queue Callback
  • Queue Panel
  • Dynamic & Statistic Agent
  • Agent Login/Logout
  • Agent Pause/Unpause
  • Call Presence (Agent Status)
  • Drag & Drop to Manage Calls
  • Call Monitoring
  • Call Recording
  • Post-Call Surveys
  • Wallboard
  • Service Level Agreement (SLA)
  • Alerts & Notifications
  • Real-Time Reporting Historical Reports
  • Agent Call Summary Reports
  • Queue Performance Reports
  • Customer Satisfaction Reports

 

Deployment Mode - Appliance

  • Telephony Features
  • Business Features
  • Administration & Security
  • Unified Communications
  • Instant Messaging
  • Remote Access Service 

 

    PBX Plus More. It’s More Than A Call Center

    Make way for both your internal & external business communications. Yeastar P-Series PBX System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system and UC&C functions to impress your customer, empower your agents, and elevate your business.

    PBX Plus More

    Automated Call Distribution

    Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.

    Automated Call Distribution 


    Agent & Supervisor PortalAgent & Supervisor Portal

    Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.

    Agent & Supervisor Portal

    Instant Performance SnapshotInstant Performance Snapshot

    Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.

    Instant Performance Snapshot

    Better Customer Service Starts Here

    Enriched call center functionalities to help you deliver exceptional customer services.

    Add self-service options 

    Add self-service options

    Combine automated IVR with self-service prompts to let customers help themselves without agent intervention and speed up the call flow.

     
    Customize waiting experience 

    Customize waiting experience

    Proactively serving waiting customers with helpful info – the estimated wait time, queue position, and custom announcement – and providing advanced Queue Callback option.

     
    Fine tune the call flow 

    Fine tune the call flow Fine tune the call flow 

    Spot queue traffic trends at a glance in Queue Panel and adjust agent staffing and call dispatching in time to boost call center efficiency.

     
    Access agent monitoring 

    Access agent monitoring

    Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in and call recording functionality.
     
    Set SLA for quality assurance 

    Set SLA for quality assurance Set SLA for quality assurance 

    Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold.

     
    Conduct satisfaction survey 

    Conduct satisfaction survey Conduct satisfaction survey 

    Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports.

     

    Stronger Data, Easier ManagementStronger Data, Easier Management

    Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.

    You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

     

    P-Series PBX System Call Center Features and Plans

    Premium call center features are only available with P-Series Enterprise Plan and Ultimate Plan subscription.

    • Time-based Call Routing
    • Interactive Voice Response (IVR)
    • Call Queue
    • Queue Ringing Strategies
    • Self-Service Prompts
    • Music on Hold
    • Custom Announcements
    • In-Queue & Estimated Wait Time
    • Queue Callback
    • Queue Panel
    • Dynamic & Statistic Agent
    • Agent Login/Logout
    • Agent Pause/Unpause
    • Call Presence (Agent Status)
    • Drag & Drop to Manage Calls
    • Call Monitoring
    • Call Recording
    • Post-Call Surveys
    • Wallboard
    • Service Level Agreement (SLA)
    • Alerts & Notifications
    • Real-Time Reporting Historical Reports
    • Agent Call Summary Reports
    • Queue Performance Reports
    • Customer Satisfaction Reports

     

    Deployment Mode - Appliance

    • Telephony Features
    • Business Features
    • Administration & Security
    • Unified Communications
    • Instant Messaging
    • Remote Access Service